OUR PRIVACY POLICY

1. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA? We are Eguia Foods, SL (nif. B01060789) and we are responsible for the processing of your personal data. This means that we take charge of how to use and protect your data.

2. WHAT DO WE USE YOUR DATA FOR? We will use your data (obtained online or in person), among other purposes, to manage your registration as a user, assist you when you ask us a question, manage the purchase of our products or services, as well as, if you wish, to send you our personalized communications.

3. WHY DO WE USE YOUR DATA? We can process your data for different purposes. The main one is that we need to treat them to execute the contract that you accept with us when you register and when you make a purchase of the items you have chosen in our store or enjoy any of our services or functionalities. In these cases we only collect basic and contact information, in order to offer you the best contracted service. Other reasons would be the interest in answering your questions or the consent you give us to send you our newsletter, among others.

4. WITH WHOM DO WE SHARE YOUR DATA? In some cases, we will share your data (only when necessary) with service providers that help or support us, such as external collaborators with whom we have reached an agreement (delivery companies, transport companies, payment providers, etc.) , and whether they are located inside or outside the European Union. However, we will never sell your data to third parties. These external service providers can only use your data to provide the corresponding services, therefore they cannot use said information for their own purposes or transfer it to third parties.

5. WHAT ARE YOUR RIGHTS? You have the right to access, rectify or delete your personal data. If you have given us your consent to use your information, you may withdraw your consent at any time. In some cases, you also have other rights, for example, to oppose our use of your data or to port it, as we explain in detail below.

We invite you to read our complete Privacy Policy below to understand in detail the use that we will make of your personal data and the rights that you have in relation to them.

 

YOU MUST KNOW:

In this Privacy Policy you will find all the relevant information that applies to the use we make of the personal data of our customers and users, regardless of the channel or medium (online or in person) of Eguia Foods, SL that you use to interact with us.

We are transparent about what we do with your personal data, so that you understand the implications of the uses we carry out or the rights you have in relation to your data, we make all the information in this Privacy Policy available to you permanently. Privacy that you can consult when you deem it appropriate and, in addition, you will also find information about each treatment of your personal data as you interact with us.

So that there is no doubt, when we talk about our website, we will generally refer to any of the channels or digital media or in person that you have used to interact with us, the main ones are:

- Our website, www.casaeguia.com

- In person, in one of our Physical Stores in Spain.

 

WE RESOLVE ALL YOUR DOUBTS

1. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?

The person responsible for the processing of your data is:

Eguia Foods, SL with B01060789 and which operates in Spain the sale of various products of Eguia Foods, SL (hereinafter, "CASA EGUIA"):

Postal address: C/ZUBIBARRI KALEA, 13. 01013 Vitoria-Gasteiz, Álave

Email of the Data Protection Delegate: ventas@cafeseguia.com , in case you want to consult questions related to the processing of your personal data you can write to this email.

In other words, Eguia Foods, SL (hereinafter, "We"), is the Data Controller. This means that we take charge of treating and protecting your personal data.

 

2. FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?

We can process your data for different purposes. You can choose what we can use your data for. However, we inform you that there are some purposes that are necessary to be able to provide the service you request or to be able to complete your purchase, as well as to be able to identify yourself. Therefore, we will need to process some data or others, which in general will be, depending on the case, the following:

* your identifying data (for example, your name, surname, language, contact information, billing, etc.)

* economic and transactional information (for example, your payment or card details, information about your purchases, returns, etc.)

* connection, geolocation and navigation data (for example, if you interact with us from your mobile)

* commercial information (for example, if you are subscribed to our newsletter)

* data about your tastes and preferences

Remember that when we ask you to fill in your personal data to give you access to any functionality or service on the Web, we will mark some fields as mandatory, since they are data that we need to be able to provide you with the service or give you access to the functionality in question. Please keep in mind that if you decide not to provide us with this data, you may not be able to complete your registration as a user or you may not be able to enjoy those services or functionalities.

Depending on how you interact with our website, we will process your personal data for the following purposes:

1. To manage your registration as a Web user

In the event that you decide to register as a user on our Website, we need to process your data to identify you as a user of it and give you access to its different functionalities, products and services that are available to you as a registered user. You can cancel your registered user account by contacting us through Customer Service.

You may also have the option of using login or login through a social network such as Facebook, either to register as a new user or to link the login to your existing account.

In that case, your login credentials, as well as your email if you authorize it, will be imported from your social network account. By using this login option, the social network may send us certain additional information from your public profile, such as: your name, gender, or approximate age, in accordance with the terms of use of the social network, which you We recommend that you read carefully. Unless you give us your authorization, we will not keep this additional data. Likewise, the use of this functionality may imply that you provide certain information about your activity to the social network. In any case, we recommend that you review your privacy settings and the privacy policies of social networks to find out how these social networks treat your data.

2. For the development, fulfillment and execution of the purchase contract

* Contact you in relation to updates or informative communications related to the services/products you have contracted with us, including sending quality surveys on the products or services provided.

* Manage the payment of the products you buy, regardless of the means of payment used. For example, if when purchasing any of our products through the Web, you choose to activate the functionality of saving your card data for future purchases, we need to process the indicated data for the activation and development of said functionality. The consent for the activation of this functionality allows your auto-completed payment information to appear in subsequent purchases so that you do not have to re-enter them in each new process, and they will be understood as valid and current for subsequent purchases. You can modify or delete your cards at any time through the section corresponding to payment information, either from your registered user account on the Web.

* Activate the necessary mechanisms in order to prevent potential fraud against you and against Us during the purchase process. If we consider that the operation may be fraudulent, this treatment may result in the blocking of the transaction.

* Manage possible returns once you have made a purchase and manage requests for information on the availability of products, product reservations through the web, depending on whether these options are available at any time.

* For billing purposes and to make available to you the tickets and invoices of the purchases you have made on the web.

* Guarantee the use of other functionalities or services available, such as the purchase, management and use of Gift Cards or Gift Tickets.

3. To meet the requests or requests that you make through the Customer Service channels.

We only process personal data that is strictly necessary to manage or resolve your request or request.

4. For marketing purposes, this purpose includes the processing of your data for, mainly:

* To the extent that you subscribe to our Newsletter, we will process your personal data to manage your subscription, including sending personalized information about our products or services through various means.

* Keep in mind that this data processing entails the analysis of your user or client profile to determine what your preferences are and therefore what may be the products and services that best suit your style when sending you information. For example, based on your purchase and browsing history (namely, depending on the products you have clicked on), we can make suggestions about products that we think may interest you and, if you are a registered user, we can facilitate the "abandoned cart recovery" functionality.

* Remember that you can unsubscribe from the Newsletter at any time and at no cost from the administrative area of your account on our website.

* Carry out promotional actions (for example, to inform you of news and promotions or sending your list of saved items to the email you indicate).

5. Usability and quality analysis to improve navigation on our website.

We inform you that we will treat your browsing data for analytical and statistical purposes, that is, analyze the data internally and prepare statistics to see how we can improve the services, products and the website itself.

 

3. WHAT IS THE LEGAL BASIS FOR THE PROCESSING OF YOUR DATA?

The legal basis that allows us to process your personal data also depends on the purpose for which we process it:

1. Manage your registration as a Web user:

The processing of your data is necessary for the execution of the terms that regulate the use of the Web. In other words, in order for you to register as a user on the Web, we need to process your personal data, since otherwise we would not be able to manage your registration.

In the event that you choose to use access or login through a social network, the reason why we are entitled to process your data is the consent you give at the time of authorizing the transfer of your data from the social network.

2. Development, fulfillment and execution of the contract of sale or services:

The processing of your data is necessary for the execution of the contract of sale or provision of services that links us to you.

We consider that we have a legitimate interest to carry out the necessary checks to detect and prevent possible fraud when you make a purchase.

We understand that the processing of this data is positive for all parties involved when payment for a purchase is made and in particular for you, since it allows us to put measures in place to protect you against fraud attempts made by third parties.

3. Customer Service:

We consider that we have a legitimate interest in responding to the requests or queries that you submit to us through the various existing means of contact.

We understand that the processing of this data is also beneficial for you insofar as it allows us to be able to attend you properly and resolve the queries raised.

When you contact us, in particular, for the management of incidents related to your order or the product/service purchased through the Web, the treatment is necessary for the execution of the sales contract.

When your query is related to the exercise of the rights about which we inform you below, or with claims related to our products or services, what legitimizes us to process your data is compliance with legal obligations on our part.

4.Marketing:

The legitimate basis for processing your data for marketing purposes is the consent you give us, for example, when you agree to receive personalized information through various means.

In order to show you personalized information, we consider that we have a legitimate interest in profiling with the information we have about you (such as the browsing you do, preferences or purchase history) and the personal data you have provided us such as age range or language, since we understand that the processing of this data is also beneficial for you because it allows you to improve your experience as a user and access information according to your preferences.

5. Usability and quality analysis:

We consider that we have a legitimate interest in analyzing the usability of the Web and the degree of user satisfaction, since we understand that the processing of this data is also beneficial for you because the purpose is to improve the user experience and offer a higher quality service. .

 

4. FOR HOW LONG WILL WE KEEP YOUR DATA?

The period of conservation of your data will depend on the purposes for which we treat them, as explained below:

1. Manage your registration as a Web user:

We will process your data for as long as you maintain the status of registered user (that is, until you decide to unsubscribe).

2. Development, fulfillment and execution of the contract of sale or services:

We will process your data for the time necessary to manage the purchase of the products or services you have purchased, including possible returns, complaints or claims associated with the purchase of the particular product or service.

On some occasions, we will only process the data until you decide, as is the case with the payment data (card) that you have asked us to store for possible future purchases.

3. Customer Service:

We will process your data for as long as necessary to meet your request or request.

4.Marketing:

 We will process your data until you unsubscribe or cancel your subscription to the newsletter.

5. Usability and quality analysis:

We will process your data occasionally during the time in which we proceed to carry out a specific quality action or survey or until we anonymize your browsing data.

Regardless of whether we treat your data for the time strictly necessary to fulfill the corresponding purpose, we will subsequently keep them duly stored and protected during the time in which responsibilities derived from the treatment may arise, in compliance with current regulations at all times. Once the possible actions in each case are prescribed, we will proceed to the deletion of personal data.

 

5. WILL WE SHARE YOUR DATA WITH THIRD PARTIES?

To fulfill the purposes indicated in this Privacy Policy, it is necessary that we give access to your personal data to third parties that provide us with support in the services we offer you, namely:

* financial entities,

* technology service providers,

* providers and collaborators of logistics, transport and delivery services,

* service providers related to customer service,

* providers and collaborators of services related to marketing and advertising.

 

6. WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?

We promise to respect the confidentiality of your personal data and guarantee the exercise of your rights. You can exercise them at no cost by writing an email to our address ventas@cafeseguia.com , simply indicating the reason for your request and the right you want to exercise. In the event that we consider it necessary to be able to identify you, we may request a copy of a document proving your identity.

In particular, regardless of the purpose or legal basis for which we process your data, you have the right to:

* Ask us for access to the data we have about you. We remind you that if you are a registered user on our website you can also consult this information in the section corresponding to your personal data.

* Ask us to rectify the data we already have. Remember that if you are a registered user of the Web you can also access the section corresponding to your personal data in your account to modify or update your personal data. In any case, keep in mind that, by actively providing us with your personal data by any means, you guarantee that they are true and exact and you agree to notify us of any change or modification thereof.

Any loss or damage caused to the Web or to the person in charge of the Web or to any third party due to a communication of erroneous, inaccurate or incomplete information in the registration forms, will be the sole responsibility of the user. Please remember that as a general rule you should only provide us with your own personal data, not those of third parties, except as permitted in this Privacy Policy.

* Ask us to delete your data to the extent that they are no longer necessary for the purpose for which we need to process them as we have informed you above, or that we no longer have the legitimacy to do so.

* Ask us to limit the processing of your data, which means that in certain cases you can ask us to temporarily suspend the processing of the data or to keep it beyond the necessary time when you may need it.

If you have provided us with your consent for the processing of your data for any purpose, you also have the right to withdraw it at any time. You can also exercise your right to portability. This applies to electronic data that you have submitted to us yourself, data that you have created through us and data that we have used for a contract between us or data for which you have given your consent. This means that you will have the right to receive the personal data that you have provided us in a structured, commonly used and machine-readable format, in order to transmit it to another entity directly, whenever technically possible.

On the other hand, when the processing of your data is based on our legitimate interest, you will also have the right to oppose the processing of your data.

Finally, we inform you of your right to file a claim with the relevant data protection control authority, in particular, with the Spanish Data Protection Agency.

 

7. WHAT HAPPENS IF YOU PROVIDE US WITH THIRD PARTY DATA?

If we offer functionalities or services that require us to process the personal data of a third party that you provide us, such as in the case of activating and sending the Gift Card, you guarantee that you have informed them about the purposes and the way in which we need to process their personal information.

 

8. CHANGES TO THE PRIVACY POLICY

We may modify the information contained in this Privacy Policy when we deem it appropriate. We recommend that you read this privacy policy regularly as it will always be active on our website. In the event that significant changes are made, we will notify you separately, so that you can review them, assess them and , where appropriate, oppose or cancel any service or functionality.

 

9. INFORMATION ABOUT COOKIES

We use cookies and similar devices to facilitate your browsing on the Web, learn how you interact with Us and, in certain cases, to be able to show you advertising based on your browsing habits. Please read our Cookies Policy to learn more about the cookies and similar devices we use, their purpose and other information of interest.